Privacy Policy | HouseSpouse

HouseSpouse Privacy Policy

HouseSpouse is operated by Crusoe Says LLC ("we," "us," or "our"), based in Pittsboro, North Carolina. This Privacy Policy explains what information we collect, why we collect it, who we share it with, and how you can control your data when you use the HouseSpouse mobile application, our website, and related services.

By using HouseSpouse, you agree to the collection and use of information as described in this policy. We encourage you to read it carefully. If you do not agree, please discontinue use of the app.

Please also review our Terms of Use.

1. Information We Collect

•Account Information: Email address, name, and profile photo (provided via Google or Apple sign-in, or uploaded by you)
•Home Profile Data: Home type, age, ZIP code, region, and construction details such as siding, heating system, roof, foundation, and home features including basement, garage, pool, septic system, irrigation, sump pump, smart home devices, and furnace humidifier. We also store your maintenance intensity preference (how many tasks you want to see)
•User Content: Tasks, notes, receipts, valuables, warranty records, contractor contacts, maintenance history, and priority settings you create within the app
•Files & Media: Photos, documents, scanned receipts, and audio recordings you upload or capture
•Chat & AI Interactions: Messages you send to our AI assistant, attached images or documents, and conversation history. You can configure how long AI memories are retained
•Usage & Analytics Data: We use PostHog to collect product analytics including feature usage events (e.g., tasks completed, screens viewed, chat usage), error reports, and session recordings that capture how you interact with the app. We also collect rate-limiting metrics to prevent abuse
•Task Generation Logs: When your maintenance task list is generated or refreshed, we log a summary of the event including a one-way hash of your home profile (not the raw details), your region, home type, how many tasks were created or preserved, and whether the process succeeded. These logs help us diagnose issues and are automatically deleted after 90 days
•Device Information: Platform type (iOS/Web), a locally-generated device fingerprint hash used for on-device encryption (this is not an advertising identifier), and your IP address which is logged temporarily for rate limiting and automatically deleted after 31 days
•Purchase Information: Subscriptions are purchased through Apple's In-App Purchase system. We store your subscription status and plan, but never receive or store your payment card details
•Agent Gifts: If a real estate agent gave you HouseSpouse, we store which agent covers your access and the dates it started and ends

2. How We Use Your Information

•Core Services: Provide home maintenance tracking, task management, and reminder notifications
•AI Assistance: Power our AI chat feature with context from your tasks, notes, home details, and receipts via third-party AI services
•Personalization: Customize maintenance schedules and seasonal recommendations based on your home type, age, and geographic region
•Analytics: Understand how features are used so we can improve the app experience. Session recordings help us identify usability issues
•Subscription Management: Process and manage your subscription through Superwall and Apple In-App Purchases
•Communication: Send maintenance reminders, system notifications, transactional emails such as support confirmations, and, for homes with agent-gifted access, a weekly plan email
•Security & Abuse Prevention: Rate limiting to prevent spam and unauthorized access
•Support: Respond to your questions and troubleshoot issues
•Legal Compliance: Meet legal obligations and enforce our Terms of Use

3. Third-Party Services & Data Sharing

•Supabase: Hosts our database, authentication system, file storage, and server-side functions. All user data is stored on Supabase infrastructure with row-level security policies that ensure you can only access your own data
•PostHog: Receives your user ID, email address, home characteristics (type, region, age, ownership), feature usage events, error reports, and session recordings for product analytics and session replay. PostHog is hosted in the United States
•OpenRouter / AI Providers: When you use our AI assistant, the following is sent to OpenRouter for processing: (a) your chat messages and any attached images or documents; (b) your home profile, including home type, region, age, HVAC, water, sewer, water heater, roof, siding, foundation, garage, fireplace, and equipment flags such as pool, basement, sump pump, and water softener; (c) recent and upcoming tasks (names, due dates, status); (d) past task completion history (task name, tag, and completion date) when the assistant looks up "when did I last…?" type questions; (e) note titles and content; (f) receipt details (vendor, amount, category); and (g) AI memories you have allowed the assistant to retain. AI models include Meta Llama and Google Gemini. This data leaves your device and is processed on external servers
•Superwall: Receives your user ID, subscription status, and paywall interaction events to manage subscription paywalls and in-app purchase flows
•Loops.so: Receives your email address, name, and support message content to send transactional emails such as support confirmations. For homes with agent-gifted access, it also receives your first name and the names of that week's tasks to send the weekly plan email
•Stripe: Processes card payments from real estate agents who buy HouseSpouse for their clients on our website. Homeowners do not pay through Stripe
•Apple Push Notification service (APNs): Receives your device push token to deliver task reminders and maintenance alerts
•Google / Apple OAuth: When you sign in with Google or Apple, we receive your email address, name, and profile information from the respective provider
•Your Real Estate Agent (agent-gifted access only): Sees your first name and last initial, the date you joined, the date you last opened the app, and whether your access is active. Nothing else. See "Agent-Gifted Access" below
•Content Moderation: Chat messages may be analyzed for policy compliance. If a message is flagged, a brief excerpt (up to 100 characters) may be logged for review
•We do NOT sell your personal information to third parties or advertisers
•Service providers access data only as necessary to operate the app
•Third-party providers have their own privacy policies. We encourage you to review them: OpenRouter (openrouter.ai/privacy), PostHog (posthog.com/privacy), Supabase (supabase.com/privacy)
•We may disclose information if required by law, court order, or to protect our rights and safety

4. AI-Specific Disclosures

•Acknowledgment of AI Data Sharing: By using the AI assistant, you acknowledge and agree that the data described below will be sent to third-party AI providers for processing. This data sharing is required for the AI assistant to function. All other app features (tasks, notes, receipts, warranties, home details, calendar, export, and reminders) continue to work fully without using the AI assistant
•What data is sent: When you use the AI assistant, the following is sent to AI providers through OpenRouter: (a) your chat message and any attached images or documents; (b) your home profile, including home type, region, age, HVAC, water, sewer, water heater, roof, siding, foundation, garage, fireplace, and equipment flags such as pool, basement, sump pump, and water softener; (c) recent and upcoming tasks (names, due dates, status); (d) past task completion history (task name, tag, and completion date) when the assistant looks up "when did I last…?" type questions; (e) note titles and content; (f) receipt details (vendor, amount, category); and (g) AI memories you have allowed the assistant to retain
•AI Memory: Our AI can remember preferences and home information you share in conversation. You control how long these memories are kept: options include current session only, 24 hours, 7 days, or indefinitely. You can clear all AI memories at any time in Chat Settings
•Data retention by AI providers: We access AI models through OpenRouter's API. Per their API terms, your data is not used to train AI models. Each provider's data handling is governed by their own privacy policy
•Rate limits: AI usage is rate-limited to 200 requests per day, 1,000 per week, and 3,000 per month per user to manage costs and prevent abuse
•Voice transcription: For AI chat voice input, transcription happens on-device using your phone's built-in speech recognition; chat audio is never sent to external servers or AI providers. Voice notes saved in House Notes are different: the audio file is uploaded to our secure Supabase Storage so you can play it back later, but is never sent to AI providers

5. Analytics & Session Recording

•We use PostHog for product analytics and session recording to understand how people use HouseSpouse and to identify and fix usability issues
•Session recordings capture your interactions with the app interface, such as taps, scrolls, and screen transitions. They do not capture keyboard input on password fields or payment information
•Analytics events track actions like completing a task, viewing a screen, or using the AI chat. These events include metadata such as task category or message length but not the full content of your messages or notes
•Your user ID and email are associated with analytics data so we can understand usage patterns across sessions
•You can contact us at privacy@housespouse.app to request that session recording be disabled for your account

6. In-App Purchases & Subscriptions

•HouseSpouse is a subscription app. Subscriptions are purchased through Apple's In-App Purchase system
•Superwall handles the presentation of subscription paywalls within the app. It receives your user ID and subscription status
•All payment processing is handled by Apple. We never receive, process, or store your payment card details, billing address, or Apple ID password
•We store your subscription status (for example preview, trial, active, or expired), the plan you selected (monthly or annual), your trial and renewal dates, and the subscription events Apple sends us through Superwall (such as renewed, cancelled, or expired, with the price and Apple's transaction identifier) to determine what you can access
•You can restore previous purchases through the Restore Purchase option on the subscription screen. Subscription management (cancellation, renewal) is handled through your Apple ID account settings
•If a real estate agent gave you HouseSpouse, the agent pays us on our website and you are not charged while the gift is active. See "Agent-Gifted Access" below

7. Agent-Gifted Access

•How It Works: A real estate agent can buy HouseSpouse on our website and give it to their clients. If you accept a gift by opening your agent's gift link, we link your account to that agent so your access is covered. You are not charged while the gift is active
•What Your Agent Can See: Your first name and last initial, the date you joined, the date you last opened the app, and whether your gifted access is active
•What Your Agent Cannot See: Your tasks, notes, receipts, valuables, warranties, home details, photos, documents, reports, chat conversations, email address, phone number, and location. We do not share these with your agent
•Monthly Summary to Your Agent: Once a month we email your agent totals only: how many of their homeowners have joined and how many used the app. It does not include names or what anyone did in the app
•Your Agent in the App: We show your agent's name, photo, brokerage, and contact details in the app, and their name and brokerage appear on the cover of your Home Sale Report. Buttons that contact your agent open a call, text message, or email on your phone; nothing is sent unless you send it. Reports are shared only when you choose to share them
•Weekly Plan Email: Homes with gifted access get a Monday email listing the week's tasks, with your agent's name and photo on it. You can turn it off any time in Settings
•If the Gift Ends: If your agent removes you or ends their plan, your access continues for at least 30 days. After that you can keep using HouseSpouse with your own subscription. Your information stays in your account and is not given to your agent
•Your Choice: You do not have to accept a gift, and you can unlink from your agent at any time. Email privacy@housespouse.app or use the contact form at housespouse.app/contact, and we will unlink your account. Once we do, your agent no longer sees you in their list and gifted access ends

8. Real Estate Agents Who Give HouseSpouse

•Who This Covers: Real estate agents who buy HouseSpouse for their clients at housespouse.app
•What We Collect: Your name, email address, phone number, brokerage, and, if you add one, a headshot
•Payments: Plans are paid by card through Stripe. Stripe handles your card details. We store your Stripe customer ID, plan, and billing status, and never see your full card number
•What Homeowners See: Your name, headshot, brokerage, phone number, and email address are shown to the homeowners you give HouseSpouse to: on your gift page, in the app, on their Home Sale Report cover, and in their weekly plan email. Your headshot is stored at a public web address so it can appear in those places
•What You See About Homeowners: For each homeowner who accepts your gift, you see a first name and last initial, the date they joined, the date they last opened the app, and whether their access is active. You do not see what they do in the app
•Emails: We send sign-in links, a welcome message, and a monthly recap through Loops.so
•Signing In: The agent dashboard uses one-time email links. We store a hashed copy of each link's token, not the token itself

9. Our Website (housespouse.app)

•Forms: If you join our list, take the plan quiz, or send a message through the contact form, we receive your email address and what you entered (your quiz answers or your message) and use Loops.so to store it and to email you
•Website Analytics: We use PostHog to count page views and actions on the site. Website visitors are anonymous unless they later create an account in the app
•Bot Protection: The agent signup form uses Cloudflare Turnstile to block automated signups

10. Data Security & Protection

•Encryption in Transit: All data transmitted between the app and our servers is encrypted using HTTPS/TLS
•Encryption at Rest: Data stored in Supabase is encrypted at rest. Data cached on your device is encrypted using AES-256 with a key derived from your device fingerprint
•Row-Level Security (RLS): Database policies ensure you can only access your own data: no user can see another user's information
•Secure Authentication: We use the PKCE flow for mobile OAuth, token-based sessions with automatic refresh, and secure password hashing
•Private Storage: Profile images, receipts, and documents are stored in private storage buckets with access controls. Signed URLs are generated on-demand for display
•No Public Exposure: Your personal data is never publicly accessible without authentication
•Regular Updates: We apply security patches and monitor for vulnerabilities

11. Data Retention & Deletion

•Active Accounts: We retain your data as long as your account is active and you continue to use the app
•Account Deletion: You can delete your account from Profile Settings. When you do, your account is deactivated immediately: you will not be able to log in or use the app
•30-Day Grace Period: Your data is retained for 30 days after you delete your account, during which you can contact support@housespouse.app to restore your account and data. After 30 days, your account and database records are permanently and irreversibly deleted. Uploaded files and media stored with our hosting provider may be removed in a follow-up cleanup pass shortly afterward
•Immediate Permanent Deletion: If you prefer not to wait, you can request immediate permanent deletion by contacting support@housespouse.app
•What Gets Deleted: Account information, home profile, tasks, notes, receipts, chat sessions, AI memories, device tokens, reminders, task generation logs, uploaded files (purged on a rolling basis), and all associated records
•Automated Data Cleanup (Active Accounts): Chat sessions with no activity for 90 days are archived and deleted 90 days later. AI memories are deleted when they reach their configured expiration. Task generation logs are automatically deleted after 90 days. Rate limiting and moderation logs are automatically deleted after 1-30 days
•AI Memory & Chat History: You can wipe all AI memories and chat transcripts at any time via Chat Settings, regardless of account status. The deletion is immediate and permanent
•Infrastructure Backups: After permanent deletion, traces of data may briefly persist in automated infrastructure backups maintained by our hosting provider (Supabase), but these are not accessible to you or our team and are overwritten on a rolling schedule

12. Your Privacy Rights & Controls

•Access Your Data: View all your information within the app at any time
•Download Your Data: Export your tasks, notes, receipts, and files in CSV or PDF format from Settings
•Edit Your Information: Update your profile, home details, and preferences in Settings
•Delete Your Data: Remove individual tasks, notes, or receipts, or delete your entire account from Profile Settings
•Control AI Personalization: Choose how long AI memories are retained, or disable AI memory entirely in Chat Settings
•Wipe AI Memory & Chat History: Clear all AI memories and chat transcripts with one tap
•Manage Notifications: Enable or disable push notifications and configure reminder preferences
•Weekly Plan Email (agent-gifted access): Turn it off any time in Settings
•Unlink From an Agent: Email privacy@housespouse.app or use the contact form at housespouse.app/contact, and we will unlink your account. Your agent then no longer sees you in their list and gifted access ends
•Decline AI Data Sharing: Simply do not use the AI assistant. The rest of the app (tasks, notes, receipts, warranties, home details, calendar, export, and reminders) works fully without it
•Withdraw Device Permissions: Revoke permissions for camera, microphone, location, speech recognition, or photo library at any time in your device Settings
•Request Support: Contact privacy@housespouse.app for any privacy-related requests including data access, correction, or deletion

13. Device Permissions (iOS)

•Camera: Used to scan receipts, capture documents, and take photos of home maintenance items. Optional: requested only when you use camera features
•Microphone: Used for voice input when asking questions or creating voice notes. Optional: requested only when you use voice features
•Photo Library: Used to save captured images and select existing photos to attach to notes, receipts, or chat. Optional: requested only when you access photos
•Speech Recognition: Used to convert your spoken questions and voice notes into text. Optional: requested only when you use voice input
•Location: Used to detect your geographic region so we can provide seasonal maintenance tasks relevant to your area. Optional: requested during onboarding and can be declined. Your coordinates are stored securely in your home profile to detect if you move to a new region. You can clear your stored coordinates at any time in Home Details settings. Your location is never shared with other users or third parties
•Push Notifications: Used to send task reminders and maintenance alerts. Optional: you can enable or disable notifications at any time
•Clipboard (gift links only): If you tapped a real estate agent's gift link before installing, the link is copied to your clipboard so the app can find it afterward. On first launch, before you sign in, the app checks whether the clipboard holds a link and, only if it does, reads it once to look for a HouseSpouse gift link. iOS may ask you to allow the paste. Anything else on your clipboard is ignored and never stored or sent to us
•All permissions are requested only when needed and can be revoked at any time in your device Settings

14. Advertising & Tracking

•HouseSpouse does not display advertisements
•We do not collect the Apple Identifier for Advertisers (IDFA) or any advertising identifiers
•We do not participate in ad networks or cross-app tracking
•We do not sell, rent, or share your data with advertisers or data brokers
•Because we do not track you across other companies' apps or websites, App Tracking Transparency authorization is not required

15. Children's Privacy

•HouseSpouse is not intended for children under 13 years of age
•We do not knowingly collect personal information from children under 13
•If we discover we have collected data from a child under 13, we will delete it immediately
•If you are a parent and believe your child has provided us with personal information, please contact us at privacy@housespouse.app

16. Changes to This Policy

•We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
•We will notify you of material changes by updating the "Effective Date" at the top of this policy and, if appropriate, sending you a notification within the app
•Your continued use of the app after changes become effective constitutes acceptance of the updated policy
•We encourage you to review this policy periodically

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@housespouse.app

Address: HouseSpouse (Crusoe Says LLC), 853 X-Campbell Rd., Pittsboro, NC 27312

Phone: 919-533-9408